You may cancel your order of any physical item before it ships and receive a full refund. If it has shipped before you notify us of a cancellation, you will need to refuse that package when it arrives. If you do not refuse that package, you are liable for any return shipping costs to send it back to us.
Orders of digital products are unable to be cancelled. This is due to the fact that once bought, a digital item can be copied and used by anyone. So unfortunately, if you have bought any digital product from us, it is non-refundable; digital orders can not be cancelled or returned.
You may return any physical product purchased from us within 14 calendar days after you receive it, as long as it is undamaged and was directly produced by us. You may choose either a refund or store credit.
Any return of a physical product bought on our website that we did not directly produce will need to be handled by the company that did produce it. Their return policy will be used instead of ours. We regard them as a “third party.” You will know if a third party is liable for a return by looking at the product’s description on our website. We bear no liability or cost associated with products produced through a third party, even if that product was bought through this website. As a result, return of all third party items are handled through that company’s Customer Service team. If you have any questions about returns through a third party, you are welcome to contact us.
Please note: the costs of returning any physical product to us that falls under our return policy shall be paid by you.
All digital products are non-returnable. All customized products are also non-returnable.
Damaged physical products: you are required to contact Logo Beaver Customer Service before you attempt to return any damaged physical product. You will need to provide pictures and written documentation of how the item arrived. You will also need to verify how the item suffered the damage that was incurred. Depending on the level of damage and the manner in which the item arrived, the shipper you chose may be liable. So, please contact us via email at email@example.com with any requests for assistance with damaged physical items.
If you need further information about our policies, please contact us. You may get in touch with us in the following ways:
- Live chat: available 7 days a week, from 9 AM to 9 PM, Central Time via the live chat help button in the lower right-hand corner of your screen
- Phone: available 5 days a week, from 11 AM to 4 PM, Central Time, at (312) 809-6600
- Contact form: available via the menu link on the main menu (on the left-hand side of your screen); response time is 1 to 2 business days
- Email: you may send a message to firstname.lastname@example.org at any time, but we will respond to emails within 1 to 2 business days
For fastest service, we recommend using the live chat option. Especially if you happen to have any questions about your purchase before it is made.