We provide customizations free with each order. This includes changes to color, typeface, linework, and words used in the design.
Customers are required to submit customization requests in writing on the ‘information’ section — that little window you can type in your ideas at — during checkout. If a customer has a need for customization after the sale but did not specify these customizations during the checkout process, they will need to message customer service at email@example.com with details on the customization requested.
Please note: most customers only need minor revisions to their new logo. We estimate the amount of time for each ’round’ of revisions to be 3 days at most. But, if the designer you are working with determines that the level of customization that you have requested will go beyond that standard timeframe, they will let you know in writing.
Because notifications of all stages of customization are sent via email, you will need to have a valid email address on file for us to let you know when any adjustments you’ve requested are complete. You will also have a project workspace set up for the process of customizing your logo, and notifications will be listed there as well. But the more ways we can let you know an update to your design is available for your viewing, the better. This is also how we will contact you with any follow-up questions after you make a customization request. Chances are, your designer will need to speak with you about information you’ve mentioned in your request. So, a valid email address is absolutely necessary.
Contact after the sale
If you did not specify what your request for customization was at the time of purchase, but are instead contacting us after the sale, please also be sure to include the full name and email address you used to purchase your logo in your message to us, along with your order number. Your order number will be found in your personal email account (as well as in your account screen here on the site). We will need this information to find your purchase in the system. Please note: because we do not store payment information in our system, this is the only way we will be able to identify your purchase. So please be sure to include all of that information with your request.
Rounds of revisions
If you are unfamiliar with what a ’round of revisions’ is, that means each formal request that is given for adjustments in the design. For example: customer lists requests to the logo name and color in writing. The designer makes the changes as asked. The customer does not like the changes made though, and wants additional changes they didn’t ask for in the first request. The designer then makes those new adjustments. The customer then views the latest version and is happy, and no more revisions are needed. What just happened? There were two separate instances of requests given — that means there were two ’rounds’ of revisions given.
Each logo design comes with 5 rounds of revisions for customers. Usually revisions do not go beyond the first or second round due to the fact that the work for these logos is largely done before they ever reach the screen and are listed for sale. But, we provide 5 rounds of revisions in case there is a chance that a customer needs more than the standard level of service for their new brand identity.
Any revisions beyond the 5 rounds that are included in the price will be charged at $45 each, and will require payment upfront before any further changes are made. This cost is far lower than industry standards and is provided at a sizable discount to our customers.
After your purchase, if the method of payment you used does not provide an immediate availability of funds to us, you will have to wait to download your logo. We currently have Stripe as our sole payment method, but will likely incorporate PayPal in the near future — and PayPal often has delays in payment. So for now, unless your credit card or banking institution has a policy of not immediately releasing funds to merchants, you likely will not have to wait. But if there is a delay in our getting paid, there will be a delay in the logo’s source files appearing in your account for download.
So, note: each purchase will be available in your account screen for download as soon as your payment clears.
Where do I find my source files after a logo has been customized?
Because revisions to logos are not purchases, you will never see a customized logo appear in the ‘Orders’ area on the Account page. Only brand new orders (along with their source files) are allowed to appear there, because you only buy a logo once. Customization is free, and happens after a sale. The Orders area only lists your purchases.
The revised — also known as, ‘customized’ — version of your logo will be available for download in the Project Workspace assigned to you after the sale. Project Workspaces exist as a place where designers and customers (also called ‘clients’) can speak about the customization process. Clients are able to mention the revisions they need, get feedback from the designer, and work with that designer to customize it as they see fit. The designer will upload pictures of the logo as it gets customized, so the client can say if they like the new version or not, and if any further changes need to be made.
After the client indicates they approve of the latest version, in writing in the workspace itself, the designer then uploads the final source files to the site. Each file will be looked at before release to the client, to make sure it does not have any issues that would prevent its use by clients in the future. Meaning, we make sure the file is not corrupt, laden with viruses, or impossible to use at a commercial printer. We want to make sure everything is a-ok for our clients, so this is just another level of service we provide.
A site administrator will then post the final download link in the project workspace after the files have been approved for release. Clients will get a notification via email that their files are ready for download; the client will come back to the site, download the link, and the project will then be considered complete.
Refunds and returns
Since every sale is digital and therefore can be copied, we are unable to accept any returns. This also means that we are unable to refund any orders. What we do provide, though, is stellar customer service before, during, and after the sale. We are more than happy to help you create a logo that you’ll love.
Sold only once
Each design is sold only once; we do not sell clip art here. Each logo is created with the end user in mind — you!
This also means that you retain all copyrights to the design. When your payment has been made in full (has cleared the bank) that means you own the rights to the logo. The transfer of the logo will be done whenever you wish — the only requirement we have is that your payment is valid and paid in full.
If you happen to have any questions before you purchase, feel free to get in touch with us in one of the following ways:
- Live chat: available 7 days a week, from 9 AM to 9 PM, Central Time via the live chat help button in the lower right-hand corner of your screen
- Phone: available 5 days a week, from 11 AM to 4 PM, Central Time, at (312) 809-6600
- Contact form: available via the menu link on the main menu (on the left-hand side of your screen); response time is 1 to 2 business days
- Email: you may send a message to firstname.lastname@example.org at any time, but we will respond to emails within 1 to 2 business days
For fastest service, we recommend using the live chat option. Especially if you happen to have any questions about your purchase before it is made.